FAQs

Frequently Asked Questions about our family of solutions


For more specific questions about our range of solutions please click on the links for Repose®, Toto® or Dermisplus Prevent®.

How long will it take for my delivery to arrive?
We expect delivery to take approximately 4-5 working days. Delivery to Alaska and Hawaii is 5-6 days. All deliveries are tracked.

How can I change my account password?
You can change your password by logging into your account. You can click on change password to change the password on your account.

How can I view my order history?
You can view your previous orders and other account details by logging into your account (click on my account in the [enter page location]).

How can I return my products
We want you to be 100% satisfied with your purchase and that’s why we offer a 3-year warranty on Repose® and a 2-year warranty on Toto®, with a 60-day returns policy. If you are not happy with your purchase, please let us know right away and we can put it right with either a full refund or an exchange.

How can I place an order?
Simply select the item you would like to purchase and click the ’add to cart’ button on the page, this will automatically place the item in your cart and save it there until you are ready to check out.  You can review your cart at any time and pay using all major credit cards, PayPal, ApplePay and more:

Payment Methods