Returns & Refunds
If you change your mind on your purchase, you have up to 14 days to return it for a refund subject to some exclusions set out below. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us.
There are some exclusions to our 14-day returns policy, which are detailed below (unless faulty or not as described):
- Any items that have been modified or altered
- Products received over 14 days ago
- Products that have been opened or unsealed
- Products returned in an unsatisfactory condition, including damage caused by the courier or due to insufficient packaging.
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Refund policy. Please note if you return items which are outside our Returns and Refund policy we will be unable to process a full refund. We will contact you in such circumstances
Refunds will be made within seven days of receipt at our warehouse and once the item has been checked by one of our specialists, and only to the payment method used at the point of order.
Incorrect, Incomplete or Defective Items
If you have received an item that is damaged, not what you ordered or is incomplete, please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any postage costs.
Damaged goods will need to be returned to us for full inspection before a refund or replacement is issued.
Please contact us at [email protected] with your order number.
Frontier Therapeutics Returns
4049 Willow Lake Blvd.
Memphis, TN 38118